DOES NO ONE ANSWER THE PHONE??

We pay for a 4mb line, our line speed in usually 3.3mb but in the last 2 weeks we have tested it every few days because it is so slow and the line speed is only 0.7! What the hell are we paying for? We have also been trying to phone Telkom 10210 and hang on for over 45 minutes each time. Now we have no dial tone on our house phone at all so how are we supposed to phone? We phoned from somewhere else yesterday and eventually got through only to be told we can't help you if you aren't phoning from your own house. This is ridiculous, you jump up and down if you don't get paid yet what the hell are we actually phoning for? I want this sorted out TODAY, with my proper line speed and my house phone working or I will be taking my business elsewhere. Please call me back as I am not hanging on for your call center anymore, I don't have the time.