does it really take more than 7 days to do a fault

Last week Wednesday (12august ) at about 11:30am there was a telkom van parked in front of our house. About an hour later my telephone line and adsl was dead.... I reported a fault and they said they would fix it as soon as possible..... well, it's a week later and I'm still sitting with no telephone line or adsl that works... how does telkom expect me to work or call my client's.. all they can say is \our technicians will come sort it out"... this is clearly not happening. I'm paying for something that I can't access for a week.... it's pathetic. That person who was here on that day clearly did something wrong and now i have to sit with the problem for more than a week. How much longer do I still have to wait telkom... 7 days... pathetic"""