Does anyone work at Telkom?

Right now, I feel this is the only way to get their attention. I've been to their (most dreadful) website and navigated as advised by a BOT, to have my bank details updated. With no success I've logged requests, since August, for an agent to call me so that they can debit the correct account and to this day (15 Oct), I have had no calls from Telkom to assist with this. Needless to say, when they debit the wrong account, they charge me their returned debit order fee EVERY time this happens. I end up making payments via their website, but this doesn't take away the rejection fees. I've even been contacted (more like harassed) by NuDebt because of "late payments" when I've been logging calls for someone to assist me! (I have the SMS confirmation of the logged calls)