1 reviews | Active since Jun 2010
Does anyone work at Telkom?
<p>I had a line line installed for one year in Cape Town. I then cancelled it on 7 February 2017 and followed the necessary steps: completed the form and emailed it together with a copy of my ID to the relevant department. I continued getting bills. I then phoned and was told to email it again to a person with whom I had spoken. They would escalate it to their supervisor. Nothing. </p> <p>In April I went into the local branch and was told to send it all through to her and she would cancel the account and reverse the charges. Nothing happened.</p> <p>Since then I phoned on two more occasions and re-emailed it twice with promises (very polite and sincere promises) that it would be sorted out immediately with supervisor intervention. Well, needless to say, nothing has been done and not one single person has done what they said they would do. NOT ONE!</p> <p> </p> <p> </p>
Hi SonjaPurdy,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi SonjaPurdy,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Could you please advise what is happening with regards this cancellation Acc No: ********** 49216
Could you please advise what is happening with regards this cancellation Acc No: ********** 49216
