Does anyone work at Telkom?!?

After a long wait, and even having to re-submit my request to have my line moved, it finally happen. YAY! However, only my phone line has ever worked and my ADSL has never worked. Now 3 weeks on and my ADSL is still not working. After 2 weeks we had a technician confirm that they error lies with the exchange but he didn't have key and said it could be resolved the following week by the exchange owner. After numerous calls to 10210, with escalations and speaking to managers, I still find myself without any answers. I even went looking for a Telkom employee at our exchange to try find out what's actually happening!<br> <br> Seemingly no one is able to actually tell what's going on or when it's likely to be addressed - Is there just gross incompetence by Telkom employees? Are Telkom's employees that overloaded with work?? Does Telkom's system actually work??? <br> <br> Why does it take so long for something like this which should be rudimentary work to be completed? <br> <br> With no other option but keep calling 10210 every second day, knowing that when they say \it's been assigned"that nothing is actually happening"