Does anyone work at TELKOM

Good day: on 28/12/2020 I purchased a data bundle for my wifi router via my banking app. The funds did go off my acc and i got a message on my router telling me that a reload has been done. But no data. its been 3 days now and still nothing. this is not even the issue. The BIG issue is, i have no one to contact to either get my money back or get my data. contacting anyone at Telkom is near impossible. No let me correct myself. IT IS IMPOSSIBLE. I have tried their website. The talk to an agent part on the site. Send us an Email section. Give us a call Section. I have not less than 8 numbers to call if you need help and not one gets me through to someone who can assist me. What is going on at Telkom. i have never received such unbelievably bad service. Can someone please assist. i am at my Wits end..............help