DOES ANYONE WORK AT TELKOM??

I've been calling Telkom since last year October to try and get them to install a line at my flat. Apparently Groenkloof is a high priority area but it doesn't seem like it. Every time I call I wait at least 20 Minutes before someone answers and then they always promise they'll send someone in that week but no one ever comes or call me back. This is truly ridiculous service and the only reason Telkom still has clients is because they have the line grid Monopoly in South Africa. Something definitely has to be done to Telkom's response time and attitude.