does anyone know whats happening

I think aits a good idea cutting redundant departments.Spent hour on 10217 line spoke to5 different telkom consultants wrt.supreme call and no one could help.A good start would be firing everyone starting at top down and making everyone reapply for their jobs.Then screen all applicants and see if they meet the standard.Same goes for Govt.departments who are by far in the lead when it comes to uselessness.Only feel sorry for those who deserve being there.OH YES and thankyou you useless telkom official who just put down the phone after I have been waiting for an hour.How else do you get these people to be responsible for anything.