Does anyone know what they are talking about?

I am absolutely appalled by the lack of knowledge amongst members of the Telkom Call Centre. When i can get through and that is very rarely as most of the time i dial through, only for the call to be cut off 5 - 15 mins later. This is super frustrating as all i am wanting to do is query my bill and ask a person who KNOWS what the different items pertain to!! Why is this so difficult?<br> <br> Constantly having the phone put down on you and talking to people that seemingly know nothing about the products they offer is more than worrying.