Does anyone know what they are doing??????????????

<p>Can someone please help me. Telkom does not have one single person who knows one thing or the other. I was contacted by Telkom for a contract in late August and after chatting to the sales lady, i decided to go for the SmartBroadband 10GB, as she said I could migrate at any time to the 20 GB if |I saw that the 10 GB was not enough. After just one month i saw that the 10 GB was not sufficient for us at all and called back to upgrade. Only to them be told I could only upgrade after three months!!!! So I have waited my three months and now I would like to upgrade to the 20 GB but I called and they said I had to do it in branch. So I went into the branch and they said i should be able to do it over the phone but they will assist. So the Naledi at Alberton branch then tried to assist but she says I will have to go onto a sim only deal and then still pay extra for my modem that I currently have. I said that was unacceptable because that is not what was advised when I signed up and it is also not what is rpinted on your terms and conditions. There doesnt state anywhere that you will have to pay any fees for upgrades. I then called the sales department and they said that I shouldnt have to pay for the modem again and then they spoke to Naledi and then the sales lady chnages her story and says that they arent trained on migrations or upgrades so I must just accept that i must pay R 50 extra per month for the modem!!! I told her that was unacceptable and she advised that i must go to customer services to gwet the recordings of my sales lady. So then I went to customer services and spoke to Kenon who advised me that again I was incorrectly informed becuase as he says " why would customer srevices have sales recordings"????? Does anyone at telkom have a clue?!?!?!?!?!?!?! I want to upgrade to the 20 GB with 20 Gb nite free for R 399.00 per month as was advised by the lady who sold the package to me in the first place.</p>