Does anyone know what is going on?

I ordered Wi-Fi 2 months ago, after 1 month I called to follow up. There was no record of my order even though I was billed for the first month. I then ordered again. It has basically taken another month and about 20 phonecalls to get a technician to my house who initially couldn't access the pole as he said the needs to get into the neighbours garden. This took 4 days (the pole is in my garden!!) then there was a problem with the line, another 4 days for a technical person. Then the modem was incorrect (Telkom couriered it!!) I then had to go into a Telkom store who told me that I cannot swop it because it was more than 16 days old. The technician had only told me 5 days prior it was wrong. There was no manager in the store, then she told me I said on the system I would get my own modem. she then gave me a different modem and told me to keep the wrong one cos I paid for it on the contract, now the line is faulty, there is no adsl. I logged a query a week ago no one has contacted me. I have been billed for 2 months for a service I have never received. I have spent so much time in the wrong call centre, wrong person, no one takes responsibility, the service is disgusting