Does anyone in Telkom know what they are doing?

<p>So this epic tale began in April-May 2016. My wifi contract with Telkom has almost expired and I got a call asking if I'd like to renew it. Was kind of happy at that point as my intension was to switch to landline and never use the service again... Apparently confirming the cancellation over the phone does not work, only renewals... After I've been charged for the service I no longer need I made a trip to the store and filled in all the documentation needed to cancel the service, not even making a fuss about the situation. I was told that it would take another month for that to go through and I might have to pay again (for expired 2 year contract, which I wasn’t behind with and did not intend to renew). So I did get another bill which I payed in hopes that it's the last one and simply don't want more hassles.</p> <p> </p> <p>This is where it gets really good. A month later I get yet another bill! After a visit to the store it was quickly determined that my paperwork was lost and the stop order did not come through. It was also clear that people in store cannot solve anything and need to pass the problem to the next person/department, which are obviously not in store and they will have to call me back to resolve the situation.</p> <p> </p> <p>Long story short it took another few months and bills which all were on direct debit to finally get the call. After explaining my story to the person on the other end of the line they agreed it was their fault and reimbur*****t was in order. But guess what!? Someone else will have to call me to agree on the sum and payment method... On this day of the 4th of October 2016 I can say that I still haven't received that call.</p> <p> </p> <p>Furthermore when I was debited one more time after the last phone conversation, I went to telkom store, explained the story again and after not getting anywhere said that I will cancel the direct debit until the situation is resolved. (That should get their attention, right?) It did not, staff member told me I'm more then welcome to do so. No phone calls since, just sms's telling me my in arrears with my account. What do you have to do to get things done with Telkom?!</p> <p> </p> <p>Hoping that this story will reach the right people and I will finally get the long awaited phone call.</p> <p> </p> <p>P.S. the last recorded case number I got is ********** 9.</p> <p> </p> <p> </p>