Does anyone at Telkom work or talk to one another

I did a telephonic upgrade a month and a half ago. The phone disappeared, the courier advised it was sent back, 3 weeks to cancel the upgrade that Telkom had messed up.

3 to 5 calls every day from Telkom, every person with a different story. Unable to upgrade in store because of the mess Telkom sales had made.

Finally on Thursday i was told i can continue without a new phone (as i am sick of this service and if we cant get a delivery right, how will a contract and phone be) and do an package upgrade. Telephonically confirmed it had been added and my new deal is R99 per month.

Friday morning call, i advised what had happened then woman said ok and put the phone down. Friday 11.20 another call. No nothing has been added to my profile and its being moved to a month to month. I can upgrade the package but price suddenly moved from the telephonically (CALLS ARE RECORDED) agreed R99 to R199- this is *******. The consultant could not help me with my legally agreed upon price the prior day, or escalate as he doesn't know who called- why are we then told calls are recorded?? I am so tired of this service and how truly pathetic Telkom is i then agreed to the new price and contract. Lets see what amazing stories i get tomorrow.