Does anyone at Telkom know what they are doing?

<p> So I've trying to cancel my 4meg uncapped data as I have moved to MWeb after being very unhappy with the service from Telkom. I have been trying to get this cancelled for months now but nothing happens and I then get forced to pay for a service I don't use or Telkom disconnects my ADSL line. I've been forced to pay both Telkom and MWeb for six months now.</p> <p>I insisted on speaking to a manager a few months back and got through to someone on ********** whose name I cant remember now. She promised to sort everything out and even phoned me back to ask a few questions. That number just rings now. I spent 2 hrs and tried over 200 times calling that number last week. I posted my sad story on Telkoms Facebook page last week I got a response to please post Telkom my id number and line number so they could escalate my complaint, which I did. Still waiting for something to happen Telkom. A call, an sms, an email any ****** thing would work.</p> <p>I also phoned 10210 last week and was told by the operator at the call center to resend my cancellation forms so it could be escalated. This I did ( for the 4th or 5th time now ) and have not heard anything from that avenue. I expect to get my ADSL line cut any time now because no one at Telkom seems to be able to do a SIMPLE task like cancelling a service one of its customers has no more use for after said customer follows procedure as per Telkoms own instructions. Does ANYONE at Telkom actually know what they are doing!?</p>