Does Anyone Actually Work At Telkom?

<p>I hare been waiting for my telephone line to be repaired for three months and four days. I've been in contact with the customer care department, logged complaints on Facebook and although I keep getting messages telling me that my query is being attended to, nothing else happens. I could, perhaps, understand the delay if I lived in some far flung region of South Africa, but I live in Musgrave, Durban and can see no reason (other than incompetency) for the delay in resolving this issue. I am beyond disgusted with the lack of service I have received, but what I find more disturbing is the total lack of communication (receiving messages telling me to be patient because the issue is being attended to, doesn't count as communication in my book) I've experience with this company. I've requested to speak to a supervisor on numerous occasions, however, I'm put on hold and then get cut off. Last Friday I was informed the matter would be escalated and a manager would be contacting me - it's Tuesday and I'm still waiting. Your service levels are disgusting Telkom...you seriously need to jack yourselves up and resolve an issue that has been ongoing since 20 October 2016.</p>