***** Out of Bundle option automatically chosen

I have had endless problems ever since my first contract, I kept get bad service after bad service. I have had 3 phones with them and there was an issue every time. Normally I just let things go after doing the whole "hold for 30 mintes" and then get told matters will be investigated etc, but nobody get to you. This is the last straw, if I don't get a response here I will pursue matter further.

I will keep it brief. First things first, I ordered a phone on 24 November 2017, black friday, a Samsung J7 Pro, and in true Telkom fashion, I only received the phone in January, after a huge tussle.Anyways, the phone plays music on background, even after you clse all app, and only restarting phone shuts it down, but I have had issues with my previous two phones, the truama from all that made me say, atleasst you have a phone, you dont want them taking it for months and not fixing it, so I overlook.

Now, the last straw that I cant overlook. I received my bill, it has a R500 that I do not understand. My only suspicion is that they automatically put me on "redirect on out of bundle rates" which is very unfair to automatically choose for and choose an option detrimental to me. I was promised to get extra 10 gigs per month for about 3 months, so it never alarmed me when data lasted longer than I would expect, but it turns out that Telkom had been digging a grave for me. Of all that I have been through with this company, this is it. I can't wait for all my contracts to expire with them. Please fix this mess because I am not paying for this unfair practice. Plus I already had other contracts, why wouldnt they atleast base on my other settings. Or look at my old settings as I have used this number on previous contract and now I am using it on this contract.