***** Cancellations Department

<p>I had submitted cancellation forms to Telkom on the 7th of June 2016 to cancel my contract which had ended in December.<br />I was out of the country since then and on my return realized the contract still had not bee cancelled.<br />I then phoned their customer service on the 11th of August on my return and was informed cancellations department would be notified and they would call me.<br />Today is the 23rd and when I phoned Telkom customer care, I was told the agent I had first spoken to regarding the cancellation had given me the wrong email adress. And that I have to wait another 21 days and that they would continue billing me.</p> <p>I have been paying for two months which I had already Unsubscribed for and I will be charged again at the end of August and October because of their 21 day cool off policy. And this money I am being charged is because of their agents fault.</p> <p>its ******** to force people to pay for services they do not wish to have and not hold your employees accountable for errors which are all at the expense of the customer. <br />I will not be advocating Telkom to anyone ever again in the future because of this day light robery and ***** conducts that only aims to exploit the powerless little man- the customer!</p>