***** Business practices

<p>On the 5th of July 2016, I emailed a cancellation request to cancel my entire service with Telkom and got the automated response that I would be contacted within 21 business days (Did not happen). I further contacted the 10210 call center and requested that I be disconnected and was to email the cancellations department again which already hasn't been usefully in attending to my request. I didn't want to come to this but there seems no other way to resolve my request. Is this the way you manage customer retention? Utterly ridiculous, I as a result I am still being billed and this is unacceptable. I would like someone to contact me and disconnect my service and reimburse me for the shortcomings in processing my request on your part. Please attend to this matter with urgency.</p> <p> </p> <p>Please contact me on my cellphone number provided(Preferred) or alternatively email me, as I have removed the Telkom handset to avoid any further billing issues.</p>