1 reviews | Active since Mar 2017
***** at least quite possibly ******* conduct from Telkom?!
<p>***** online / telephonic sales! T&C all of the sudden change when you phone them AFTER the deal was concluded to follow up. Suddenly they need to debit my account BEFORE the agreed debit order date. Surely this is ********?!</p> <p> </p> <p>Took me 45 minutes placed on hold and then cut off. Have to explain everything over and over. Eventually got hold of the team leader by the name of Rufus. Told him this was not explained the deal was concluded telephonically, and was told the device and sim is on its way. I notified my current provider based on this agreement. I demanded them to put this in writing to hopefully reinstate my contract I wanted to cancel taking up on Telkom's offer.</p> <p> </p> <p>Will give them till end of business and will then escalate and share my experience on social platforms and with consumer watchdogs. Telkom you never informed me fully on certain Ts&Cs, and I therefor do not accept your contract. And as a first time customer having to phone "customer service" were met with a bunch of *********** and arrogant agents who will just put you on hold or transfer you around their departments, BEST AVOID TELKOM MOBILE AT ALL COST PEOPLE!</p>
You kind of get the feeling that this is not going to go anywhere. Can your legal department perhaps let us the public know if this is your standard procedure or not? I will keep on posting and escalating this until I get a satisfactory answer. This platform is awash with complaints about poor service, rude and incomptenent staff and incorrect debits against customers' accounts.
It will be refreshing at least if there is somehow hope in reply for a company that potentially can be the greatest service provider in Africa considering the monolopy it has on telecommunications...
You kind of get the feeling that this is not going to go anywhere. Can your legal department perhaps let us the public know if this is your standard procedure or not? I will keep on posting and escalating this until I get a satisfactory answer. This platform is awash with complaints about poor service, rude and incomptenent staff and incorrect debits against customers' accounts.
It will be refreshing at least if there is somehow hope in reply for a company that potentially can be the greatest service provider in Africa considering the monolopy it has on telecommunications...
And JUST received an sms that they will charge my account within three days. EXACTLY my issue with the deal as I never agreed to that term and was under the impression that is will go off at the end of the month AFTER receiving the product/service. Now Telkom wants me to pay for something I cannot vouch? What about the "cooling-off" term where you already took money for something that was not delivered?
I want an opinion from your LEGAL department ASAP!!!
And JUST received an sms that they will charge my account within three days. EXACTLY my issue with the deal as I never agreed to that term and was under the impression that is will go off at the end of the month AFTER receiving the product/service. Now Telkom wants me to pay for something I cannot vouch? What about the "cooling-off" term where you already took money for something that was not delivered?
I want an opinion from your LEGAL department ASAP!!!