DODGE DEALER and REPAIRER

***** DEALER - I took out a NEW I phone contract on the 11 June and on the 28th August the phone stopped working so I took it back to the Franchise dealer which is at Midlands Mall. They sent the phone to Bradian Logistics to be evaluated. The report came back saying -"Kindly note that we unfortunately cannot specify what caused the fault as there is no evidence of lightening/ power surge, liquid damage. Therefore we have deemed it as component failure." I am to pay R6092.18 to repair the phone. I then phoned Apple who were most helpful, they said get the phone back as Bradian are not an Apple accredited dealer and we will give you a new phone as it is under warranty as its not even 3 months old! Bradian questioned the warranty status. So I paid the evaluation fee to Bradian to get the phone back after telling them I am not happy dealing with an unaccredited repair company. Two hours later Bradian called back to say they would now replace the phone. Why the sudden turnaround ?? Calls are recorded and I had layed it all out they are not accredited and were in the wrong. This was a lengthy process with a few calls back and forth! Now we on the 21st September and I have to go back to the Telkom Franchise as they don't answer their phone for weeks don't return sms sent. So I get my supposedly new phone back in a broken an unidentified box - YES with NO IMEI number or anything to say what type or how to identify this box ?? When I ask the dealer to call Bradian he says they cant phone out its not possible to communicate with them!! Sorry you a service provider who cant even communicate with the people who are supposedly repairing your phones!!! I have had to pay the whole month for a phone that's not in my possession as well. The Franchise tell me to take my complaint to a call center 081 180 - REALLY!! Warren Sundaram the Manager of the Midlands Mall Franchise tells me this. Should I use this phone that I don't think is new or can't even give details to my insurer ?? This whole process smells BAD and I feel as paying customer I have been ****** of service, replaced with a ***** phone and dealt with a Suspicious dealer and DODGE repairer Who smells a rat ? I do so lets make a few more aware on social media of just whats happening!! Advice on what to do would be greatly appreciated ASAP seeing I can't run my business effectively without this phone which is closing in on a month now!!!