Do you want my money or not?

<p>My phone contract was due for an upgrade for a few weeks now. I had sales agents phone me, sms me and email me reminding me of my upgrade. Offering me this that and the other. When I finally decided on the phone/contract I want, I placed the order online on the 22nd May 2017. Shortly an agent phoned at 13:40 to confirm my details and was told that delivery will take 4-7 working days. I wait until Monday 29th to confirm that the order was indeed placed as I didn't receive a reference number and was told that reference numbers are not given out.</p> <p> </p> <p>Yesterday, being 7 working days, I phoned and spoke to Zodumo and was told that my query will be escalated and a manager would contact me via phone or email. Off course no-one has contacted me. </p> <p>Now, if you've ever phoned 10213, you wait around 30-40 minutes to speak to a consultant who only then can put you through to UPGRADES as they only deal with new contracts. This means additional time being on hold. <br /><br />I chatted with Samantha via their online chat before 9am and she too told me that my query is escalated. Now as I am multi-tasking and attended to work, she was 'forced' to end the chat as I was taking too long to respond. I understand, they have other online chats to attend to.</p> <p> </p> <p>Still waiting for a manager to contact me, I decide to phone 10231 and go through the same long drawn out holding game, speak to consultant who then has to put me through to Upgrades. After 45 minutes, I get to speak to Gugu and she put me on old gathering my details for the elusive manager. Guess what happens to a call after 59min 59s? It automatically ends! That's what!</p> <p> </p> <p>I am not going to spend another 45+ holding to speak to a manager so please make sure that a manager phones me and update me where my phone is! If no-one contacts me today, please do cancel my contract with Telkom as I will be porting my number! I don't know who of the lesser evil I will be porting to but I wouldn't be suprised if it was an easier and swifter process.</p>