Do you not want business?

I have had my Telkom prepaid line for close to two years now with average spend and you guys contacted me last year with the option for a contract. Did not need one at the time but my existing handset blew up recently and I decided since I have been with you guys and enjoy the service to contact you via your website to take a new contract.<br> 1. I left my email and office line since I did not have a mobile but you guys insist on calling the mobile.<br> 2. I was asked to re apply online but opted for a callback request since I borrowed a phone and no call back.<br> I will give one final attempt at contact before I port my number to another network who calls me daily to change.<br> Your 7 day call back policy (as per your CC) does not make sense if you want business or new subscribers why make them wait 7 days. WOW them with a resolve in 24 hours.<br> <br> I also have a gripe with my landline and have opted to leave messages on your FB page but guess the responses are just there to show that you respond and no action.<br> You have the chance to retain me and my mobile and landline services but that is up to you. I may not spend thousands monthly but assume that my business is appreciated.