do uncapped confusion ofdo basichome package

since excepting the telesales package in feb, i tried to get put of your contract by contacting your telkom stores as a 10meg line has been advertised. i was told it will be done when the router is deliverd. i received the router and accessories on the 15 of june. phone and 2 days later got hold of your call agents. 6 agents later i was advised i could go onto uncapped package at a further 137.00 . i agreed and the internet worked as at 18 june. the internet had reached its peak 100% on the 26. how could this be. today the 29 4hrs later between agents i had reached a wall, call agent says the system cannot help me and i cannot cancel the package as i would be liable for a hefty penalty. they say i am on a do uncapped bundle and our usage tracking tool its states we are on softcap and 100% exhausted. please let me speak to someone who knows what to do. my july staement says i would be billed 2000.00 my billed has never exceeded 700.00. i will stop payment immediately unti i kmow whats happening..kindly help