Do they ever work or know what they are doing
<p>please find previous complaint from 2016 </p> <p>I had cancelled my landline adsl subscription with telkom and as per the final agreement with ********** they had promised to make necessary crediting on my account as I cancelled in the middle of the month and i had paid R700 deposit upon contract sign up and my installment was 534 monthly and after I received my final bill I forwarded to the above mentioned email address and nothing was said afterwards and today i got an sms saying im handed over . What are they actually doing in that company by the looks of things they just don't care </p> <p><br />on the 17th of November i sent a cancellation form together with all the other required documents to ********** and i got an automated response that my request will be resolved in 21 days and till today there hasn't been any feedback and whenever i call their call centre they can't see any progress on their side . On the 11th of December i got an sms informing me of the amount i need to pay at the end of December and immediately I contacted their call center regarding my bill and requested feedback regarding my cancellation and still no one could give clarity on what is actually happening with my cancellation till I went to a telkom Direct store in Benoni Lakeside mall got assisted by a very professional Gentleman named Thulani Masondo who checked whether theres a case number on my subscription line and he saw that nothing was done by the cancellation department and escalated the issue by requesting the email i sent on the 17th of November 2016 and gave me a ref number for future follow up Ai ********** telkom ref number im so irritated by contacting telkom and not getting clarity on what's happening even on their chat portal i was not assisted regarding my query <br />my ladline number for my adsl is ********** 869 </p> <p>Share<br />Follow Like this review<br />Request Help<br />Supercharge<br />Convert<br />TelkomSA rep**** privately:</p> <p>Dec 24, 2016<br />3 months ago<br />Good Day,<br />Thank you for making contact with us.<br />This response serves as confirmation that your query has been received. We will follow up and provide feedback soonest. Please send us the ID number of the account holder as well as the number to be cancelled to ********** and quote Ref: AI ********** <br />Regards <br />Yazied<br />Telkom Social Media Team</p> <p>tebogo-malusi rep**** privately:</p> <p>Dec 24, 2016<br />3 months ago<br />Id number ********** 022089</p> <p> ********** 869</p> <p>Account number ********** 11941</p> <p> </p> <p>tebogo-malusi rep**** privately:</p> <p>Feb 22, 2017<br />1 month ago<br />On the 17th of November 2016 i cancelled my fixed line Adsl subscription with Telkom and as per cancellation policy by telkom it should take 30 days for cancellation to come into effect and that wasn't the case as even in Jan i had bills coming through and as per the Telkom hello peter department i was supposed to send my Jan statement for them to do the necessary crediting from the 17/11/2016 till 17/12/2016 and My monthly subscription was R534 and when i took out the contract R700 was paid as a deposit untill my final bill and at the end of October i did pay my subscription as per norm , to my surprise during this Month of Feb I received a bill stating i owe telkom R374 with no explanation as to why when i querry the bill with an online chat agent only get told that i need to send an email to the cancellation department of which as per norm since November i have never recieved responses when i send emails to that department, i need Telkom to contact me via email and explain how is it that i owe them when i had covering deposit which was more than my installment?</p>