Do Telkom know what they are doing???

Do Telkom know what they are doing??? I ordered a new service - ADSL package R599/mth on 13 Dec 2017, on which I received the Telkom order ********** 78A...after many non answered calls to 10213..10210 (don't even bother!!)..and no replies to emails ...you can't get to contact anyone...Telkom send you random SMS's about your service number.....Hello Peter was my only recourse..and the answer I get from Noleen at Telkom Social Media was that the Fulfilment Team at Telkom was working on it...I had the Open Serve technician Jacob installing the line only on 28 Feb 2018....he didn't know what the LIT box was or where the SIM as Telkom advertised was???? I never signed for the modem that he gave me, so how do Telkom know that product package was fully delivered? When do I get the LIT box and SIM? And how is the SIM loaded with the promised 1GB data? I got an invoice on 11 March 2018 with lots of details and lines on costing and some mysterious discounts...if I add up one months service for the package I ordered ie, R599 /mth, the actual invoice reflects R819.30???????????? AGAIN many emails on Telkom website (don't bother trying emails to ********** ********** no one responds!) No answer to 10210 Billing line neither....I duly paid R600 to Telkom on 30 March 2018....THEN I receive a SMS from Telkom on 1 April 2018 stating my Telkom service order number is ********** 53A and Telkom will contact me shortly....(I assume it was for the delivery of the LIT Box and SIM)......then SMS 6 April 2018 states that in order for them to proceed with the installation a deposit of R329,70 is required.....HUH????? What installation?????? Is this a ****? HELP!!!!