SR
Samantha R

1 reviews | Active since May 2016

15 Aug 2016, 10:45

Do Telkom employees know how to reply to emails and answer telephone calls?

<p>On 17 July I was contact my Nu Molefe regarding a voice plan I enquired about for the company that I work for. She insisted I activate the line without explaining the details to me, I asked her to contact me to explain the option further, which she refused to do and told me to phone 10213, which I find completely hysterical as no one answers the phone!</p> <p> </p> <p>I then phoned, by the grace of some sort of god, managed to get in touch with NS Langa. Once I sorted everything out with Neotel I emailed NS Langa to complete the porting, now she is not even replying to me.</p> <p> </p> <p>I have sent numerous requests through to join Telkom and no one has bothered to contact me. </p> <p> </p> <p>IT HAS BEEN CLOSE TO A MONTH AND TELKOM IS IGNORING ME!</p>

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Replies (1)
SR
Samantha R's update16 Aug 2016, 07:14
Reviewer Update

Hi Noleen

Thank you for your response.

Kindly follow up with the appropriate department and see why they have not contacted me. As I am sure you can understand, this is a matter or urgency.