DO Premium Plus ADSL Installation

<p>I am an employee working from home and needed ADSL installation. I placed an order with Telkom to have my ADSL installed and a date was scheduled for installation. On the day of installation, the technician at hand told me that they wont install it because there is no infrastructure. This is ridiculous because there is a cable coming to my house but it was cut off a pole away from my house.</p> <p> </p> <p>In 2013 I had ADSL installed at the very same house before I relocated to Midrand due to work and at that time, there was absolutely no infrastructure and they had to pull cables from 3km away. Today, the cable needed is less than 500m but they dont want to install it. I then called customer care to see if I can find a solution but I bounced between technical and sales for about 15 times because no one wanted to help.</p> <p> </p> <p>In the interim, the technician told me to get a FLLA and can be provided with uncapped data but at a lesser speed. I was okay with it and went to the store but I was told I can only get 10gb maximum on the device. So I tried to simplify matters and tried to arrange that an additional 200gb be added to my monthly data cap but got the worst agent ever (she was rude and didn't want to listen).</p> <p> </p> <p>I search on their website to see how much is the data but I got a knocked out by the price. Imagine wanting to pay R1200pm to now having to pay R3600pm. This is unacceptable at all angles.... None of the two solutions I gave them were given a chance</p> <p> </p> <p>ADSL Order: ********** 85</p>