Do not use TELKOM or SellDirect

Hi,

I would like to make known that between SellDirect and Telkom they are both serious and professional *********. The reason for my statement is as follows: 1. I was called by SellDirect and told that I am due for a new mobile phone. I explained to the salesman this was not the case as I had recently upgraded my old phone with the local Telkom Shop. 2. He stated that a new phone could be sent to me as a replacement as it was an upgrade to the existing unit and the old would be cancelled. 3. When I received the new phone which I had not yet opened I also received a Telkom account which included the old unit PLUS the new phone. 4. I went to see the local Telkom Shop and the lady told me that they could not do anything to help me but that I should go back to SellDirect. 5. I called SellDirect in Cape Town and spoke to one of the managers who said that they would listen to the voice recording of the salesman and let me know of their decision. 6. Two weeks later the manager called to say that my claim was legitimate and that they had disciplined the salesman. She also said that they would send a courier to collect the new phone. This was done within three days. 7. Later that week I called the manager and she said that the phone was received intact and unused and that the matter would be resolved. 8. I however continued to get a double billing from Telkom. 9. I visited the Telkom shop and explained the situation. The shop assistant opened a case with the Telkom Accounts department and two days later I received a Case Reference number. 10. It is now six months later and I am still being double charged for a phone which I did not use or do not have. 11. I have now made a number of calls to the Telkom call centre but have now told me that my case number has been cancelled and removed from their system. 12. Telkom now owe me over R 2 000 and nobody is prepared to do something to help.

Please can someone out there tell me how to resolve an issue like this .... this is outright ********ity and they quite comfortably do not care that they are blatant *********. Please HELP.

From Absolutely frustrated, Mike S.