Do not use Telkom mobile prepaid services

If I could leave 0 stars, I would do it.

On the 30 August I purchased R100 prepaid airtime using my bank *** was deducted from my bank account. I immediately contacted my bank who told me to contact Telkom. I contacted Telkom via the call centre and was given an email address and asked to email my bank account statement and proof of ID. The consultant on the phone told me that many people had had that problem with Telkom that particular day and that I would be refunded. a week later I had not received anything after emailing my bank statement and ID. So I went to the Telkom branch. Was told that a case had not been logged before. I resubmitted my documents and had to call the call centre once again to lodge a complaint. This time I was told that Telkom would investigate and get back to me. More than 6 weeks later I have not received my money back!! I am no longer using the SIM card and have R900 worth of airtime on it. I want my money bac****!!