RF
Rynhardt F

1 reviews | Active since Mar 2017

13 Jun 2017, 17:21

Do NOT use Telkom Mobile EVER

<p>I reported an issue to Telkom Mobile in the beginning of June 2017 only to be phoned on the 13th of June to say they will copme and look at the issue on the 27th of June. All this time I have to restart my phone to connect to their network as I cannot make or receive calls. I get a "Not registered on network" error until I restart. It then worksfor a while and de-registers me again. Then have to restart again. This is only happening at my office, where I need my phone! So I cannot go 1 month without a working device. It has been a shocking experience. Rather save yourself time and issues and go to Vodacom, a company that actually works.</p>

0
Replies (2)
RF
Rynhardt F's update14 Jun 2017, 13:43
Reviewer Update

Hi Bronwyn,

I have been trying to find out how much I need to pay if I cancel my contract now. I am really not in the mood to struggle anymore and would rather take my money to a company that wants my money. No one is getting back to me with a figure and the ********** mailbox is just dead. I am not getting any replies from there. I just need to know how much my cancellation fee is.

Thank you

Telkom
Telkom's reply15 Jun 2017, 11:03
Official

Hi Rynhardt

We are sorry for the inconvenience caused.

Please provide us with your ID number, the service number, physical address, the device name and alternative number.

Regards

Thabiso

Telkom Social Media Team .