MW
Martin W

1 reviews | Active since Oct 2011

28 Jul 2015, 18:20

Do not use Telkom Mobile

I got a sms to say my contract is due for upgrade. I went to the Telkom Store and when I got there I got told my upgrade is due next month after the sms said 25th of July. I left the store and went to another one and got told the same thing. <br> <br> i then received a call from the Festivall mall store saying that must come in and upgrade as the system says it is ready to upgrade. So I went down to the store to do the upgrade, After waiting there for so long I got told I cannot upgrade as my upgrade has to be credit vetted.<br> <br> I cannot understand this as al my contracts with Telkom Mobile gets paid before time every month and extra gets paid on my account. I am really upset and if this is the way Telkom wants to do business then I think it is better to cancel all contracts as of asap. I will go where I get better service. If you think of going to Telkom Mobile rather go to Cell C.<br> <br> SICK OF YOUR TERRIBLE SERVICE.AND I WILL PORT THIS NUMBER AWAY FROM YOU, Landline or Mobile your service leaves nothing to be desired. Please DO NOT even send me an email to apologise

0
Replies (1)
Telkom
Telkom's reply29 Jul 2015, 07:40
Official
Hello martinwilliams,

Thank you for making contact with us.

Please note one of our Consultants will be in-touch shortly.

Your query has been referred to the mentioned store manger for urgent assistance.

Ref SM129485

Regards,
Didi
Telkom Social Media Team
***
081 180

Best regards,