DO NOT USE TELKOM AT ALL COSTS

<p>Nothing but continued pathetic customer service at every turn!! Honestly have never dealt with such an *********** company in my life!!! </p> <p> </p> <p>Signing up was a breeze, imagine that, oh so quick to get you onto the books and paying. If only I had known that the service that would follow would be so horrifically under par.</p> <p> </p> <p>19th December 2016 ADSL and Land Line installed and connected. ADSL not working, and never did!! Fast track a number of calls and COUNTLESS hours spent on the phone listening to your holding melody I ended up cancelling my entire contract on 31st January 2017 as I had technician come back twice and still the service did not work! I waiting over a month to have a 3rd technician never arrive, so much for your 72 hr max lead time. </p> <p> </p> <p>what happens next, I get debted over R1400??????? ***?? for a service that has never worked!!! </p> <p> </p> <p>Once I cancelled the account I have been called by several different departments, none of which seem to know that I have cancelled. I have disputed this payment TWICE already and both times it has been rejected!! When I ask why the consultants cannot tell me.... This is theft in my opinion, you have taken my money for a service that never worked, then I am told I will be debted again end of Fed?? </p> <p> </p> <p>I am sick of holding on the phone to your call center and being transferred to other departments that cannot help me. All I want is my money returned and to go about NEVER using a Telkom service in my personal capacity EVER again if I can help it! </p> <p> </p> <p>I will most definably be sharing my story with every person I can to warn them of the absolute pathetic and horrid service they can expect to receive form Telkom! I am currently being ********** by another service provider, which I am very happy about as it has nothing to do with Telkom so I will gladly pay more for their service! </p>