TG
Tamia G
1 reviews | Active since Aug 2023
29 Aug 2023, 16:00
Do not use Telkom as a Service Provider
DO NOT USE THEIR SERVICES. I have been sitting here with no WiFi since Thursday, phoned to complain because nothing is being done and they hung up on me. I do not recommend them as a service provider. I have a mind to cancel my plan with them and go with someone else.
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Tamia G's updateReviewer Update
01 Sept 2023, 13:24We have not had wifi since last Thursday, the 24th of August. We reported the incident on the 25th of August about the ADSL line being down and not being able to connect to the internet. It is now the 29th of August and nothing has been done about it.
On the 25th, we were told that they were working on it remotely.
We were then told the problem could not be solved remotely and had to be solved physically and there were technicians working on it. We were then told that they would come to our place of residence on the 28th to fix the problem.
On the 28th, we phoned to check the progress. They said that the technicians would not be coming to the house and it was moved to today, the 29th of August.
29th of August, we phoned again only for them to say that they are working on it remotely again, even though it is a physical problem and that option has already been exhausted. I phoned later to check on the progress and one of your call center assistants hung up on me with no explanation. This happened again when I called a second time. I was finally able to get through to an assistant only to be told that they would not be fixing the line at all which means every person we spoke to **** to us.
This is unexceptional behavior. You should not be providing a service if you cannot uphold your end of the bargain since we are paying for that service. Rather leave the service industry if you are too *********** to do your job. We pay monthly for this service, and usually how it works is that if we pay an agreed upon amount, you provide that service.
We are moving over to a better service provider. Would give 0 stars if that was an option.
On the 25th, we were told that they were working on it remotely.
We were then told the problem could not be solved remotely and had to be solved physically and there were technicians working on it. We were then told that they would come to our place of residence on the 28th to fix the problem.
On the 28th, we phoned to check the progress. They said that the technicians would not be coming to the house and it was moved to today, the 29th of August.
29th of August, we phoned again only for them to say that they are working on it remotely again, even though it is a physical problem and that option has already been exhausted. I phoned later to check on the progress and one of your call center assistants hung up on me with no explanation. This happened again when I called a second time. I was finally able to get through to an assistant only to be told that they would not be fixing the line at all which means every person we spoke to **** to us.
This is unexceptional behavior. You should not be providing a service if you cannot uphold your end of the bargain since we are paying for that service. Rather leave the service industry if you are too *********** to do your job. We pay monthly for this service, and usually how it works is that if we pay an agreed upon amount, you provide that service.
We are moving over to a better service provider. Would give 0 stars if that was an option.
TG
Tamia G's update01 Sept 2023, 13:24
Reviewer Update
We have not had wifi since last Thursday, the 24th of August. We reported the incident on the 25th of August about the ADSL line being down and not being able to connect to the internet. It is now the 29th of August and nothing has been done about it.
On the 25th, we were told that they were working on it remotely.
We were then told the problem could not be solved remotely and had to be solved physically and there were technicians working on it. We were then told that they would come to our place of residence on the 28th to fix the problem.
On the 28th, we phoned to check the progress. They said that the technicians would not be coming to the house and it was moved to today, the 29th of August.
29th of August, we phoned again only for them to say that they are working on it remotely again, even though it is a physical problem and that option has already been exhausted. I phoned later to check on the progress and one of your call center assistants hung up on me with no explanation. This happened again when I called a second time. I was finally able to get through to an assistant only to be told that they would not be fixing the line at all which means every person we spoke to **** to us.
This is unexceptional behavior. You should not be providing a service if you cannot uphold your end of the bargain since we are paying for that service. Rather leave the service industry if you are too *********** to do your job. We pay monthly for this service, and usually how it works is that if we pay an agreed upon amount, you provide that service.
We are moving over to a better service provider. Would give 0 stars if that was an option.
On the 25th, we were told that they were working on it remotely.
We were then told the problem could not be solved remotely and had to be solved physically and there were technicians working on it. We were then told that they would come to our place of residence on the 28th to fix the problem.
On the 28th, we phoned to check the progress. They said that the technicians would not be coming to the house and it was moved to today, the 29th of August.
29th of August, we phoned again only for them to say that they are working on it remotely again, even though it is a physical problem and that option has already been exhausted. I phoned later to check on the progress and one of your call center assistants hung up on me with no explanation. This happened again when I called a second time. I was finally able to get through to an assistant only to be told that they would not be fixing the line at all which means every person we spoke to **** to us.
This is unexceptional behavior. You should not be providing a service if you cannot uphold your end of the bargain since we are paying for that service. Rather leave the service industry if you are too *********** to do your job. We pay monthly for this service, and usually how it works is that if we pay an agreed upon amount, you provide that service.
We are moving over to a better service provider. Would give 0 stars if that was an option.