DO NOT USE TELKOM AS A SERVICE PROVIDER

I am absolutely disgusted in Telkom's service to say the very least. After being approached at my home by Telkom marketers about fibre now being available we placed an order for said internet line on the 10th/11th of July, it only took two and half months for Telkom to come and install the fibre on the 19th of September which took a further 2 days to install due to further issues therefore our internet was only activated around the 21st of September but it does not end there, my internet line was then suspended on the 7th of October meaning we have only had use of this internet for a total of 16 days. After probably 5 hours on the phone collectively with Telkom I get informed that my account has been suspended due to non payment that i owe R2950 for an internet line that I have used for 16 days, I have been charged since the 11th of July for a line that I did not have. No one in Telkom call centre has been willing to assist me in a timely fashion as i rely on having internet access to source my income I have blankly been told tough luck it will take 7 to 14 days for the dispute to be dealt with in the mean time my income is affected due to Telkoms incompetence, infact I have even had a consultant put the phone down on me unwilling to assist a customer. Not only are they trying charge me for something for 2 moths that I did not have but this package included an LTE box and phone line of which I received neither of these things.

Telkom is a useless service provider and I don't wish them on my worst enemy. Telkom should be ashamed of the lack of service and staff that refuse to assist customers even when Telkom as whole is at fault.