DO NOT USE TELKOM . AFTER SALES AND CUSTOMER SERVICE SUCKS

I took a contract with Telkom to provide a basic telephone service of around R450 per month. This included a physical Telkom line as well as devise and installation. However, last year Telkom came to my house and told me that they are going to disable the physical line and that this whole area will now use Satelite technology instead of the old technology of a physical line. I told them that I was happy with the current arrangement and that I was not trusting the satelite option since we live in a area where we usually have problems with connection to other service providers. They insisted. The, they installed this new device and ever since that we where not able to use the phone. The signal will cut in the middle of a conversation and sometimes it just did not want to connect at all. Later the phone handpiece also did not want to work and the device would sometimes work on speakerphone but only for a while until communication is lost again. I phoned Telkom in October and December last year to report the problem. They told me to visit the Kimberley branch to resolve the issue. I explained to them that I live 300Km form Kimberley and that that was not possible. The eventually logged a call for someone to fix the issue. Needless to say, no one came. Then I decided to stop paying for a service that I do not get. Telkom did not phone me to discuss the issue although I did e-mail them and told them that I will stop paying until they fix the service. They did not come back and now I am contacted by the credit agency to pay up. This is not right. I did not ask for the new service, I did not have a working line/device since they installed this stupid news satelite "solution". VERY POOR AFTER SALES AND CUSTOMER SERVICE.