Do NOT upgrade your Telkom Fixed LTE package

In March 2016 I signed up for a Telkom SmartBroadband Wireless 10GB + Huawei B315 package for R339 per month. During July 2017, at the Hyde Park Telkom store I "upgraded" to a 20GB plan, as 10GB was insufficient for my purposes at home. Instead of getting charged R449.00 in August 2017, I was charged R1,254.92 instead. After querying this charge, I was told that I was charged R720 for "Device Obligation / Carryover", because I had "Cancelled" the old package, which included the LTE router device. I did not cancel, in fact I upgraded and extended the package. So much for being a loyal customer!

I've contact Telkom numerous times, there call centre and their store, but I keep getting fobbed off. In a nutshell, they tell me that that is how it works. I do not accept this excuse.

What I do not understand is why I was penalized for upgrading my package? I pay them more for a better package, and they sting me for upgrading. This is shocking!!

Clearly, customers come last at Telkom.

I will never use a Telkom product again!