Do not upgrade with Telkom

On 12 April 2025, I visited the Telkom store at Hypermarket in Brackenfell to upgrade both of my contracts. The process went smoothly, but when it came to signing out my new devices, the system failed to complete the sign-out process. I noticed that both contracts were marked as "complete," despite the sign-out not being finalized.

I returned to the store on Monday, 14 April 2025, around 13:00 to address the issue. The staff informed me that they had logged a call with IT to resolve the problem. When I expressed my frustration and mentioned that I was considering cancelling my contracts, they contacted the area manager, who reiterated the same response regarding the IT issue.

I then called Telkom’s customer service line (180) and was directed to the cancellation department. However, when I attempted to cancel my contracts, the representative informed me that I would need to call back later as their system was offline.

This situation has been frustrating and time-consuming. I would appreciate any advice or suggestions on how to resolve this matter efficiently.