DO NOT UPGRADE ONLINE AT TELKOM

I TRIED upgrading my current contract. Started 31 December and to date my contract has remained the same or they are out of stock for the smar****ch that comes with the handset. I used their Telkom App to enquire but was directed to phone 10213. On multiple occasions I have phoned this number. If you have a lot of free time and nothing to do this is the number to dial. Speaking to somebody can take anything between 7 and 17 min. After the wait I have been told more than once the system is off so they can not assist me, I Tried the email they suggest while waiting for the consultant to answer. They refer you back to phoning the same number and choosing a option that does not exist. You can mail more than once in the hope of finding somebody that can assist you but you are wasting your time. I was told over the phone my contract was renewed I cannot cancel the contract. Telkom FB messenger helpline told me my contract is not renewed yet as they are waiting for stock. Is there anybody working at Telkom who will be able to assist me? I can not believe I have to beg for service. PLEASE DON'T TELL ME TO PHONE THEIR HELPLINE OR MAIL THE HELPLINE OR USE THE FACEBOOK PAGE AS IT DOES NOT WORK!!!!!!