Do not trust Telkom, do not buy on line services

On the 1st of April 2022, I made a purchase by means of the Telkom website and pay facility by means of an EFT for 40Gb of data which I usually buy in person at the Stellenbosch branch. This time however, I decided to do it the "easy" way by using their website. Everything worked fine up to check out which was also accepted. I got confirmation sms from the bank that the transaction was successful, but at that moment my screen indicated transaction not successful. The amount is in fact deducted from my bank account, but I got NO data. This is the second time in about three years that this happened, also when tried to buy online. The bank blamed Telkom and Telkom blamed the bank. So, a lady initially who wanted to help at the office explained that nothing can be done, but when I showed the screen shot of the non successful transaction, she reacted differently. I have learned that Telkom will "*****" your money, just as it happened before, so NEVER trust them unless who do your purchasing in their office and even then, they cannot be TRUSTED !! Be careful of Telkom SA.