Do not trust Telkom

Telkom client with 4 Meg uncapped unshaped for the past 4 years. Never had problem with cap. Was inline for a free 10 Meg upgrade, but although 10 Meg is not yet available in my area I've been billed for 10 Meg Internet for the past 2 years. Got a call from a Telkom sales person who told me that my area was upgraded to 10 meg and thus offering me a package deal specific to a 10 meg upgrade. I said yes, after alleged upgrade the speed remained at 4 Meg and it took 6 hours with Telkom on the phone to find out that 10 meg is still not available in my area yet, and to cancel the package deal at accounts. Now I have a 50 Gig cap al of a sudden which tell's me the package was not cancelled at all and we are still billed wrongly for a 10 meg line AND I PAY FOR UNCAPPED BUT NOW I'M THROTTLED TO LESS THAT DAIL UP SPEED. So disappointed with Telkom always used to recommend to my friends but will definitely not in future. Cannot trust Telkom to tell the truth about anything. Do not believe anything anybody say at Telkom everyone has a different story.