Do not touch Telkom

Whatever you do don't sign up for Telkom fibre,! My wifi has not worked for two weeks, Repeated calls to customer care yielded only confusion and no tangible help. Ultimately one consultant informed me that my router was "broken"and I needed to buy a new one. I was told to go to a Telkom store. At the two malls closest to me i.e. Woodlands Mall and The Grove the experience was worse than online customer care. Having bought a new router, not cheap, I again phoned customer care for help connecting the router. I was told to contact technical staff. I did, and was told a tech would phone me, still waiting. I decided to cancel my contract and was told by numerous people that it was impossible to actually get a contract cancelled. Now what???