Do not take up anything with Telkom

on the 29th of Jan I went to the Telkom at mall of Africa to add another contract to my profile for my mother, the consultant told me I need to be approved by head office because i already have more than 3 numbers under my profile. While I was there Asked her to change the account that my premium goes of on, from Capitec to FNB because that is my main bank. i sent her all the required docs and left.

A couple of weeks go by and I have not received any information regarding the additional contract so I make my way to Mall of Africa to find out progress. I end up speaking with the manager but I did not know at the time he tells me that I was suppose to receive a call but he told me it got declined but I do not understand why but he tells me that the consultant who helped me will be a call. A few days later the consult calls me and tells me the reason for being declined was that my debit orders would bounce and I understood and she said I need to wait a couple of months then I can come back and apply again, however i ask her to try and ask them (Head office) to reconsider because the reason my debit orders would bounce is because I need to transfer funds to my capitec account however she sounded very rude over the phone and said i need to wait a couple of months and I let it slide because I have already asked her to change the account that the premium goes off on.

Now month end Feb I receive a notification that there's a bounced debit order on my capitec account and I logged into my app just to see that my Telkom debit order went off on my telkom account instead of my FNB account as I had requested on the 29th of Jan.

Now because I angry and there's no way I will be paying this rejection notice I go the Branch to get this sorted. I speak to the manager the he assures me that this won't affect me and the rejection notice will get cancelled. and gives me a letter to go pay the bounced debit order, I go to checkers to go pay.

Now in April I get my invoice and I see that rejection notice for both my accounts which comes to a total of over R400 and Now livid because i was told that this will be sorted I go the Branch during one of these long weekends of April I speaker to the Manger, he tells me that I should expect feedback on Thursday on the 17th of April and I received nothing. I am annoyed because I did send an email to the consult prior to me going to the branch to ask her to fix her mess because I am not paying for this. and she till this day has not responded me. I called Telkom on Friday and I was told I would Receive a case number I am yet to receive it. I wrote to Telkom on X and whoever responded told me that I would have to pay this rejection fee because of a missed payment I get annoyed because it clear that this person did not read my thread on X, another person responds on X say how they can help me I reply to them back and still no response.

I've been with Telkom for quite some time now not sure how many years but I can safely say more than years and I am annoyed at this service I am getting because at every point I am not getting any help no one is responding to me It's frustrating because now they will go into my account and take money that does not belong to them. I've wasted my petrol driving up and down. I even went again yesterday to mall of Africa but ended up leaving because I ma clearly the clown that's begging for service. I'm annoyed also because I have another issue with The Sandton branch where the consult was suppose to cancel one contract and add another they did not do that now I'm paying extra for a contract that no one is using. I hate the fact that there's money involved. Like do you think I'm sitting around growing money trees for me to give business money for free with no service provide?????