Do not take there insurance they are more than eager to take your money but when it comes to claims it becomes a major issue

Very bad service communication skills for a company wich deals in telecommunication wow im must say you guys absolutely suck willingness to assist a customer nope not there my phone has been with telkom since the 29th of jan i got one very vague email askin a bunch of questions which i have answered. Then i have phoned multiple times to find out whats going on with my device the first call i was told to wait 14 more days this was on the 15th of feb round about . The second time i called i was told that they are waiting for the exsess amount to finalize the claim i asked what the amount was and was told it would be emailed to me The third time i called there are forms outstanding and the matter would be escalated i aso asked them to please communicate via email still no feedback i think its time toe report telkom device insurance to the insurance ombudsman