do not take TELKOM CONTRACT once you've had a prepaid number with them.

On the 15th of September I bought a Phone from Istore clearwater mall after consulting with Telkom clearwater mall store consultant by the name of Peter about keeping my prepaid 073*0***952 number which was ported a while ago from MTN to Telkom and which I also use for business and how I wanted to have it as my contract number for the new contract that I wanted to apply/upgrade to with Telkom. On consultation he said it was possible and that it would only take 24hours for the number to be the contract number for the new phone and in that 24hours I would have to continue using the new provided number 067*****52 as the 073*0***52 number would be inactive, after receiving no feedback or response as per the number I desperately wanted to get back. on Friday the 17th September 2021 I called Telkom service 3 times and spoke to different call center agents and none of them was able to assist with my query and so, on Saturday 18th September 2021 I went into the store and was assisted by a different consultant who said they can pick it up on their system that the application was put through and that they will have to send a request to Telkom for the matter to be solved urgently as I had explained that the number is for business and that it is frustrating to not be able to receive calls as per the business number and that there are client who cant get hold of me. the consultant said by Monday 20th September 2021, the number should be fine or ported again. It is now Tuesday 21st September 2021 a week after. I went into the store again this morning and another consultant said they can’t assist as the process is entirely dependent on the IT side of things and MTN and advised that I call 10210 number for assistance. I did exactly that and the call center agent I spoke too told me that she can’t find any information on her system regarding the 073*0***52 number ad that I have to go back to the store once more. I am really frustrated by this whole go left, go right pillar to post treatment and I need my 073*0***52 number back because it is important that I have it.