DO NOT TAKE OUT FIBRE WITH TELKOM

I took out a fibre deal with Telkom and due to poor service I cancelled the installation. They were supposed to refund me for the the router. I have now made 5 long calls to the call centre. They promise me the refund has been made and yet it never reflects on my bank statement. In the meantime, their CRM system says the matter is resolved and my account shows that the credit has been cleared!!! I am tired of phoning to get this resolved. DO NOT TAKE OUT FIBRE WITH TELKOM,