1 reviews | Active since Mar 2014
DO NOT TAKE OUT A LTE WIFI CONTRACT WITH THIS COMP
The previous month around the 26th I was miss informed by this lady who told me lte 20gig data bundle was new and the best. The mobile router stopped working in 2 days, fine so I waited for the 1st of the next month for fresh bundle to start and so it did. 20 gigs finished in 7 days. By the 7th I could not access<br> Internet. When I went to the store to find out, another lady who helped me said, I should have not taken this contract out as there was many complaints about this and asked if this lady( pranitha baijnut) has explained to me that data finishes quickly and I said no, if she did I would have not taken this contract out. Staff around said that they did have problems with this staff not explaining to customers about this contract and she was off on that day and they would cancel my contract for this reason. When I visited the store next day, spoke to her and had a cancellation form filled in, also checked report on my data that 16 gigs was used in early hours of the morning between 2 and 4am. Up till today I have my account debited and gone 3 weeks saying billing is looking into it. DISGUSTED WITH TELKOM. YOURLL ARE ROBBING PEOPLE.
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Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM141089
Kind Regards
Zulfah
Telkom Social Media Team
