Do not take out a contract with Telkom

I have been requesting my refund from Telkom for the past month. This was requested from their billing department. I got an sms saying that my case was closed, however my money was not refunded. I then got an email from a consultant in the billing department who requested proof of payment. I sent that, but no reply. I called in but no assistance, sent multiple emails but still no response. I then went to Telkom shop, the same proof of payment was sent to this lady but still no reply. I am not sure what must happen really because this is my money.

Telkom do something because I want my money. I must say I shall never take out a contract with you ever again and would not recommend you to anyone. I am not even angry, all I am saying is NEVER again.