DO NOT SIGN WITH TELKOM

Since August 2019 I have dealt with *********** consultants, I changed my banking details and advised them yet every month its the same issue my services is blocked and I am requested to make manual payment and wait 48hours. I have been handed over and this obviously has affected my credit score and amounted to inflated charges yet it no fault of mine this is ridiculous, every month I am told next month I will be debited but these consultants have no interest in providing a satisfactory service and seems like no training is required to be a telkom advisor, how can I receive some assistance with all this terrible service, hate that as the customer we are paying for a service yet we are held accountable for the incompetence of the service provider.