DO NOT SIGN WITH TELKOM!

Never sign a contract with Telkom!

Here is why: - I signed a 2 year LTE contract with Telkom. Several months in after been promised speeds of 15mbps, I had speeds of around 0.7mbps, completely useless. When trying to get a technician out to attend to the problem, the most I got was a phone call with no follow up service. After months of trying to get the problem resolved, I inquired about cancelling. I was told that I could cancel, but I would need to pay the full amount of fees still due on the contract + a hefty cancellation fee. Not in line with the CPA, but I decided to wait it out. (Eventually the speeds did improve) - As my contract was coming to it's end I phoned 081180 to enquire about the cancellation process. I was informed that I needed to fill in a supp**** form and send through my cancellation during the second last month of it's term to ensure processing. - I sent through my cancellation to the provided e-mail on the 16th of February to cancel my contract at the end of March and asked for confirmation, which I never received. - To this day, (16-05-2018) I am still being debited, despite several e-mails, phone calls and store visits.

Telkom may have good products, possibly good pricing, but absolutely no after sales service or integrity in the running of the business. DO NOT SIGN WITH THEM!!!