AC
Alicia C

1 reviews | Active since Aug 2015

04 Aug 2015, 09:28

Do NOT sign with Telkom.

I signed for the uncapped internet that is R579 a month with Telkom in May and got my internet in April. I was charged double of what I am suppose to pay in May. The line died and I no klonger had internet by the end of May. I reported the fault on 2 June and up until now never came to repair my fault. I cannot use my telephone or my internet since May. Let's say since June seeing that I reported it in June. I was sent a R600 bill in June and I had used no internet andd made no phone calls, coz my line is completely dead. I phoned them almost every week and it's the same story over and over \We will send someone out"or \""Your fault will be attended to\"". I was sent a bill of R1000 something in July"

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Replies (1)
Telkom
Telkom's reply04 Aug 2015, 10:05
Official
Hello Miss_Ally,

We understand why you wanted to bring this matter to our attention.

Please be assured that your query is being attended to. We will contact you and provide you with an update.

Your reference number is SM131324.

Regards
Basani
Telkom Social Media Team
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